Shipping, Returns, Warranty & Complaints
Shipping time & costs
The Netherlands: FREE DELIVERY ABOVE € 10, -
Belgium: FREE DELIVERY ABOVE € 10, -
Germany:We charge 4.95 shipping costs per order.
France:We charge 6,95shipping costs per order.
Europe: We charge 15.50 shipping costs per order.
United States & Canada:We charge22,00shipping costs per order.
We try to ship your order as soon as possible. It may take 1-2 days to receive your order depending on the day and time the order was placed.
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.
To exercise this right, please contact us via firstname.lastname@example.org. We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever comes first.
If you return your order, the costs for delivery will not be refunded.
Our return address:
HH Trading International B.V., Meerlandenweg 60D, 1187 ZR, Amstelveen, The Netherlands
We at VIZION are not liable for damage or loss of returned items. Therefore, make sure that you always ship with track and trace and keep it well.
Problems with the delivery of your package / missing package
Has your order been shipped by us, but something is still wrong with the delivery? No problem, we are happy to help you.
We do ask you to always contact us within 14 days so that we can contact the delivery services in time.
If you contact us outside the period of 14 days, we are not obliged to send a new package if it concerns a missing package.
If you have a complaint about our products or our service, you can contact us via e-mail email@example.com We will respond to your complaint within 14 days. If you do not agree with the solution or if we cannot reach a solution together? Then you can submit your complaint to the European ODR Platform (http://ec.europa.eu/consumers/odr/)
The legal warranty applies to our products. The legal warranty applies to all items purchased from us. Legal guarantee means that a product is or must do what you can reasonably expect from it.
Did you receive your article damaged? Please contact us immediately.
If you have already paid for the order, the paid amount will be refunded. If you have not yet paid, the payment obligation will lapse. When the paid amount will be refunded depends on the payment method you have chosen. If you have any questions, please contact us.