Refund policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. The costs for returning from your home to the webshop are for your own account. These costs are approximately 7.25 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us via We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

We at VIZION are not liable for damage or loss of returned items. Therefore, make sure that you always ship with track and trace and keep it well.

Did you receive your article damaged? Please contact us immediately.

If you have already paid for the order, the paid amount will be refunded. If you have not yet paid, the payment obligation will lapse. When the paid amount will be refunded depends on the payment method you have chosen. If you have any questions, please contact us.